In this podcast series, the AHA checks in with its Associates to learn how they are supporting members and leveraging the AHA Associate Program to stay connected with members and help them achieve their goals and objectives.

Episode 63: Personalizing Communication for an Enhanced Patient Experience

In this episode, Kathleen Wessel, Vice President of Business Management and Operations at the AHA, is joined by Chris Martini, Chief Provider Officer of PatientPoint. The discussion focuses on the benefits of customized patient communication. By leveraging the strategies Chris Martini describes, hospitals and health systems can promote enhanced patient engagement, improved health outcomes and stronger financial stability.

PatientPoint

PatientPoint is a leading digital health company that connects patients, healthcare providers and life sciences companies with the right information in the moments care decisions are made. Our solutions are proven to influence patient behavior and improve health outcomes, driving value for all stakeholders. Across the nation’s largest network of connected digital devices in 35,000 physician offices, PatientPoint solutions empower better health for more than 750 million patient visits each year.

To see a full list of current AHA Associates like PatientPoint, visit this page.

Featured In This Episode

Chris Martini

Chief Provider Officer

PatientPoint

Kathleen J. Wessel

VP, Business Management and Operations

American Hospital Association