In this podcast series, the AHA checks in with its Associates to learn how they are supporting members and leveraging the AHA Associate Program to stay connected with members and help them achieve their goals and objectives.

Episode 25: Enhancing the Patient Experience Through Employee Conversations

In this episode, Kathleen Wessel is joined by Leslie Pagel, Chief Evangelist for Authenticx, which is an AHA Associate, as well as Rachelle Tardy, Director of Clinical Outcomes & Care Integration for Eskenazi Health, an AHA Member. Their discussion centers on building a superior patient experience by starting with the hospital workforce. Providing employees with the needed tools, training, and resources can have an enormous impact. This podcast explains the power of listening to employee and patient voices and how these insights can inform patient experience strategy.

Authenticx

The new standard for humanizing conversational intelligence in healthcare. Authenticx blends human and automated analysis of customer interaction data to bring conversational intelligence to healthcare organizations. Our platform analyzes existing customer conversations (like voice, chat, or emails) to bring immersive and intelligent insights at scale. Using existing data that’s likely being stored and ignored in your organization, Authenticx reveals hidden barriers, motivators, and transformational strategies so organizations can confidently make decisions.

To see a full list of the current AHA Associates like Authenticx, visit this page.

Featured On This Episode

Leslie Pagel

Chief Evangelist

Authenticx

Rachelle Tardy, RN, MSN/MBA

Director of Clinical Outcomes & Care Integration

Eskenazi Health

Kathleen J. Wessel

Vice President, Business Management and Operations

American Hospital Association